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Cowork Customer Support Plugin

Connector Communication Solid

Support co-pilot with 5 commands: /triage, /research, /draft-response, /escalate, /kb-article. Integrates with Intercom, HubSpot, Guru, Notion, Atlassian.

10,917 starsApache-2.0 (commercial OK)FreeNo code needed
Built and maintained by Anthropic, the makers of Claude.
Reviewed 2026/04 ·
Why it matters

Rated second-tier by Gradually.ai (lower than other plugins) — produces generic templates that need ~45 minutes of customization. Most useful for KB article generation and escalation packaging, less so for direct customer responses.

Best for

Support teams with established workflows who want to speed up ticket triage and documentation. Requires customization of response templates to match your brand voice.

Works in
Claude Code Claude Cowork Claude Chat
Source

https://github.com/anthropics/knowledge-work-plugins

By Anthropic

How to Get It

Option 1: Claude Desktop AppOpen the Customize panel in the sidebar → browse connectors → search and add. Works in Claude Code, Claude Cowork, and Claude Chat.
Option 2: Paste into Claude CodeCopy the command below and paste it into a Claude Code conversation. Claude will run it for you.
Command
claude plugin install customer-support@knowledge-work-plugins

Tip: Paste this into a Claude Code conversation. Verify command matches your Claude Code version.

PrerequisitesClaude Cowork (Pro/Max/Team/Enterprise). Intercom or HubSpot account.Time to functional~15 minCostFree — Requires Claude Pro ($20/mo) or higher

Trust Signals Source Reviewed

Stars10,917Contributors16Last updated2026-04-04LicenseApache-2.0 (OK for commercial use)Known CVEsNone found

Data & Access

Data processingProcessed by Anthropic (the makers of Claude)

Reviewer notes

Source Reviewed review. These are observations, not a security certification.

Anthropic-official. Broad applicability, clear ROI. Intercom/HubSpot/Notion/Atlassian integrations.

Anthropic-official knowledge-work-plugins repo. 10.8K stars. Connectors are account-scoped, not workspace-scoped (JJ Englert finding).

2026-03-29: Connectors: Slack, Intercom, HubSpot, Guru, Jira, Notion, Microsoft 365. Official repo: https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support

2026-03-29: SECURITY FINDING (JJ Englert, Mar 2026): Cowork connectors are scoped at the Anthropic account level, NOT the workspace level. A connector added in one Cowork workspace is accessible in ALL workspaces under the same Anthropic account. This means: (1) connectors with sensitive access (email, calendar, CRM) bleed across all projects/workspaces; (2) multi-tenant setups sharing an Anthropic account are NOT isolated at the connector level; (3) evaluate connector blast radius across the full account, not just the workspace being configured. Source: https://github.com/JJenglert1/getting-started-with-claude-cowork

How to evaluate tools before deploying →

Data shown here comes from public APIs and automated scanning. Reviewer notes reflect one person's experience. This is not a security certification or legal recommendation. Always evaluate tools according to your own organization's policies.

Evaluation Scores

Evaluation

Ease of Use
4/5
Versatility
4/5
Reliability
4/5
Security
4/5
Overall score4.00 / 5.00 SolidEvaluatedApr 2026
Anthropic-official. Broad applicability, clear ROI. Intercom/HubSpot/Notion/Atlassian integrations.

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